Terms & Conditions

ACCEPTANCE & CAPACITY
Please review the Jenny Bay Jewellery website Terms & Conditions set out below. All access to and use of the Jenny Bay Jewellery website is governed by these terms. Entering into the Jenny Bay Jewellery website indicates that you have reviewed the Terms & Conditions and have agreed to be bound by these terms.

1. DEFINITIONS
“Customer”, “You”, “Your” or “User” means any person using or visiting the Jenny Bay Jewellery website. "Company", "Us" or "We" means Jenny Bay Jewellery ABN 24165447692 or its permitted assigns. “Goods” means any goods supplied or to be supplied by the Company to the Customer, and includes their packaging and any replacement goods supplied under these Conditions.

2. GENERAL
These terms and conditions supersedes all previous terms and conditions. We reserve the right to change these terms and conditions at any time. Any such changes will take effect from when they are posted on this website. It is your responsibility to read the terms & conditions each time you use or visit this website. Any policies or information referenced/or linked to from this page will be considered part of these terms and conditions.

3. PRIVACY POLICY
Your privacy is very important to us. We follow the Privacy Act and will always abide by it. This statement explains your rights and obligations in relation to your personal information. It also explains how your personal information is used.

DISCLOSURE
We will not disclose any of your personal information to any third party without your consent unless required by law to provide such information.

COLLECTION OF INFORMATION
It is necessary for us to collect your contact information (first and last name, email address, postcode and gender) to provide our services to you. We may not be able to provide our services to you if all or part of the information is not provided to us.

SECURITY
The security of your personal information is important to us.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. We do not hold your credit card information on this website (we only hold your name, email address, date of birth, address, postcode and gender for those customers that sign up with us).

In order to make a purchase from us, you must register and conform to the terms and conditions, and use our payment provider to finalize and pay for your order. Its privacy statement and security practices will also apply to your information. We encourage you to read that privacy statement before providing your information.

If you have any questions about the security of our application, you can contact us at admin@jennybay.com.au

CORRECTIONS TO PERSONAL INFORMATION
You have the right to obtain your personal information from us at any time. If you believe that the information we have is incorrect or out of date, you also have the right to request us to change it. Please contact us should you need us to provide this information to you.

COMMUNICATION
We will communicate all information regarding your purchases from the Jenny Bay website via email. For this reason it is important that you provide an up-to-date email address. Sometimes we may also contact you by phone or by post if you provide these details to us.

Occasionally we will communicate our latest offers to you. You have the right to unsubscribe to these messages. A link to unsubscribe will be provided at the bottom of all electronic communication. Any other communication you receive from us will also have instructions to unsubscribe. After receiving a request for us to unsubscribe you, we will do so within 72 hours.

CUSTOMER SERVICE
If you wish to further discuss in regards to the information we keep, or the way in which we handle this information, please contact us.

4. WARRANTY / GUARANTEE / RETURNS
Jenny Bay offers life time warranty

WARRANTY INFORMATION
Jenny Bay offers a life time guarantee from the date of purchase against any manufacturing failure.

Please Note:
This warranty does not apply to any defect in the goods arising from general wear and tear (including rhodium plating), wilful or accidental damage, negligence by you or any third party, use otherwise than as recommended by Jenny Bay, failure to follow the instructions, or any alteration or repair carried out without approval.

If you have a quality issue with Jenny Bay, please contact sales@jennybay.com.au

RETURNS, EXCHANGES & FAULTS INFORMATION
You are welcomed to return an item that was purchased from Jenny Bay because you have changed your mind or are unhappy with the item.

Any jewellery(s) returned must be:
Unused, unopened and in original condition
Undamaged
Returned within 14 days after delivery
Adequately packaged to ensure jewellery is not damaged in transition